We want you to be 100% satisfied when you shop with us.
We offer a full refund or free exchange (UK Only) for unworn items, providing that we are notified within 14 days of your receiving the order, and items are returned to us in a further 14 days in their original packaging with all tags and labels attached and intact.
It is important that you contact us prior to returning the goods as returns and refunds are manually managed.
To ensure the highest level of customer satisfaction, returned items with retail tags detached (if originally present), washed, stained, or have collected unnatural smell (body odour, perfume, cigarette smoke etc) cannot be resold and will be returned to the sender.
We regret that due to that fast pace of the fashion industry, items returned late will incur a 10% restocking fee per day.
It is important that you obtain a "Proof of Postage" certificate from the post office as we cannot be held responsible for parcels lost on return to us.
Unfortunately, we cannot offer cash refund of the original postage and packaging costs, including orders which originally qualified for free delivery - However, we are able to offer you MumMe credit for the same amount if requested. (Please see How do I use my MumMe credit?)
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